Terms of Service & Platform Use Agreement

Effective Date: These Terms are effective as of the date you create an account, access the Arryva platform, or otherwise use any of Arryva's services. By accessing or using Arryva's platform, you agree to be bound by these Terms.
⚠ Please Read Carefully These Terms of Service contain important provisions including an arbitration clause, a class action waiver, and a jury trial waiver in Section 17. They also describe the nature of Arryva's role as a software and technology services platform — not a licensed property management company. By using Arryva's platform or services, you acknowledge and agree to all terms herein.

Table of Contents

  1. About Arryva & These Terms
  2. Arryva's Role: SaaS Platform, Not Property Manager
  3. Definitions
  4. Platform Services
  5. Eligibility & Account
  6. User Responsibilities
  7. Fees & Payments
  8. Payouts & 90-Day Revenue Guarantee
  9. Extended Stays & Tenant Laws
  10. Marketing, Listings & Booking
  11. Guest Relations
  12. Termination
  13. Intellectual Property
  14. Privacy & Data
  15. Disclaimer of Warranties
  16. Limitation of Liability
  17. Dispute Resolution & Arbitration
  18. Governing Law
  19. Modifications to These Terms
  20. General Provisions

1. About Arryva & These Terms

Arryva, Inc. ("Arryva," "we," "us," or "our") operates a technology platform and suite of software-enabled services accessible at www.arryva.com and related subdomains and mobile applications (collectively, the "Platform"). Arryva provides software tools, data analytics, workflow automation, and technology-enabled support services to property owners and operators seeking to manage, list, and optimize short-term and mid-term rental properties.

These Terms of Service (the "Terms") govern your access to and use of the Platform and all associated services. By creating an account, clicking "I Agree," accessing the Platform, or otherwise using any Arryva service, you ("User," "Owner," "Partner," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Platform.

These Terms apply to all visitors, registered users, and property owners who access or use the Platform in any capacity.

2. Arryva's Role: SaaS Platform, Not Property Manager Key Section

Important Legal Distinction — Please Read

Arryva is a software-as-a-service (SaaS) technology company. Arryva is not a licensed real estate broker, property management company, property manager, or real estate agent in any jurisdiction. Arryva does not hold, nor does it intend to obtain, a property management license, real estate broker license, or any similar license in any state or territory. Arryva does not act as your agent, representative, or fiduciary with respect to your property or rental activities.

Arryva provides technology infrastructure, software automation, data analytics, and support services that assist property owners in managing their own short-term and mid-term rental operations. The authority, responsibility, and legal obligations associated with owning, renting, and managing real property remain at all times with the property owner or operator — not with Arryva.

2.1 Why This Matters

In the United States, the definition of "property management" and the licensing requirements for property managers vary significantly by state. In many jurisdictions, certain activities such as collecting rents, entering into leases on behalf of another person, or advertising properties on behalf of an owner may require a real estate broker or property manager license. Arryva's platform is designed and operated as a technology facilitation tool — not as a licensed property management service — for the following reasons:

2.2 Your Acknowledgment

By using the Platform, you expressly acknowledge that:

3. Definitions

As used throughout these Terms, the following definitions apply:

4. Platform Services

Arryva offers the following technology-enabled services through the Platform. All services are delivered as software and support tools to assist Owners in operating their rental properties. The specific services available to you may depend on your subscription plan and onboarding agreement.

4.1 Listing Management & Distribution

Arryva provides technology tools to build, optimize, and distribute your property listing across Third-Party Channels, including Airbnb, Vrbo, Expedia, Google Vacation Rentals, Booking.com, and others. Services include listing content creation and optimization, floor plan imaging support, custom property website options, and multi-channel synchronization to prevent duplicate bookings. Arryva monitors listing performance and applies best-practice optimizations using platform data. You retain ownership of all accounts, listing content, and property information.

4.2 Guest Reception & Communication Services

Arryva provides 24/7 technology-enabled guest reception and communications support, including pre-arrival, in-stay, and post-departure messaging. Our support team operates with a five-minute response time standard and handles guest inquiries, check-in coordination, early/late check-out requests, and upsell communications. Guest screening and identity verification services are facilitated through the Platform. Guest reviews are managed with custom response capabilities. All guest communications support is provided as a facilitated service under your direction as the property owner.

4.3 Revenue Management & Pricing Tools

Arryva's revenue management tools deliver dynamic, data-driven pricing recommendations using real-time market data, demand signals, seasonality, booking window analysis, and comparable property benchmarks. Pricing strategies are implemented across all connected platforms with daily automated price updates. You may set absolute minimum rates and minimum stay requirements. Arryva provides these pricing tools and recommendations as analytical software — except as expressly provided in Section 8.1 (90-Day Revenue Guarantee), Arryva does not guarantee any specific occupancy rate, revenue outcome, or property performance.

4.4 Operational Support & Partner Tools

Arryva provides operational support tools including monthly financial reporting and invoicing, housekeeping coordination workflows, smart lock and access management integrations, and Airbnb Resolution Center claim assistance. Owners receive access to a real-time Partner Portal with dashboards for performance, payout history, and calendar management. These tools are provided to support your operational management — Arryva does not independently manage, control, or make binding decisions regarding your property without your authorization.

4.5 Optional Services

Arryva may offer optional premium services, including custom property websites (available for an additional monthly fee), smart home technology integrations (noise monitoring, security cameras), and other add-on services as made available from time to time. Optional services are subject to additional fees and terms disclosed at the time of activation.

5. Eligibility & Account

5.1 Eligibility

To use the Platform, you must be at least 18 years of age, have the legal authority to enter these Terms and to manage the properties you list, and comply with all applicable laws. By using the Platform, you represent and warrant that you meet these requirements.

5.2 Account Registration

You must create an account to access most Platform features. You are responsible for maintaining the confidentiality and security of your account credentials. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for all activities that occur under your account. Notify Arryva immediately at support@arryva.com if you suspect unauthorized access to your account.

5.3 Management Authority

You represent and warrant that you have all necessary legal authority, right, and permission to list, market, and rent any property you add to the Platform — whether as an owner, authorized property operator, or representative of a property owner. Arryva may require documentation to verify management authority. In the event of any dispute regarding your authority over a listed property, Arryva may suspend your access to those listings pending resolution.

5.4 Background Screening

Arryva reserves the right to conduct public record or background checks on Users or service providers if we have a reasonable basis to do so. This may include criminal record checks or management authorization verification. Arryva does not use background information for credit, insurance, or employment purposes. By creating an account, you consent to such screening if warranted and waive any claims arising solely from such screening under the Fair Credit Reporting Act (FCRA).

6. User Responsibilities

6.1 Legal Compliance

You are solely responsible for ensuring that your rental activities, property use, and use of the Platform comply with all applicable federal, state, and local laws, ordinances, regulations, and restrictions. This includes but is not limited to:

Arryva does not provide legal or regulatory compliance advice. You are encouraged to consult a licensed attorney familiar with real estate and rental laws in your jurisdiction.

6.2 Property Insurance

You are solely responsible for maintaining adequate property and liability insurance for all properties listed on the Platform. Insurance must be active and in effect before the first guest arrives and remain in place throughout each guest's stay. You agree to provide proof of insurance coverage upon Arryva's request. Arryva provides no property insurance and assumes no liability for property damage, personal injury, loss, or claims arising from guest occupancy, property conditions, or gaps in insurance coverage. You are responsible for understanding your policy's exclusions, deductibles, and coverage terms.

6.3 Property Taxes & Occupancy Taxes

You are solely responsible for reporting and remitting all applicable taxes related to your rental income, including but not limited to income taxes, sales taxes, lodging taxes, occupancy taxes, hotel taxes, and any local visitor taxes. Arryva may assist by providing tax rate information to booking platforms and reporting collected tax amounts to you for informational purposes only. This does not constitute tax preparation, tax filing, or tax advice. Consult a licensed tax professional for guidance specific to your situation.

6.4 Property Standards

All properties listed through the Platform must meet Arryva's minimum property standards: safe, clean, guest-ready, and accurately represented in all listing materials. Arryva reserves the right to take corrective action — including issuing guest refunds or relocating guests — for properties that fail to meet these standards, at the Owner's cost, for reservations sourced through Arryva-managed channels.

6.5 Accuracy of Information

You agree to provide accurate, complete, and up-to-date information regarding your property, including amenities, rules, availability, check-in/check-out procedures, and any restrictions. You are responsible for maintaining an accurate availability calendar. Double bookings or conflicts resulting from calendar inaccuracies are the Owner's responsibility.

6.6 Personal Property

Any personal property stored in a rental property should be secured by the Owner. Arryva assumes no liability for loss or damage to personal property caused by guests. Owners agree not to store weapons, firearms, or hazardous materials in any listed property.

6.7 Conduct

You agree to conduct yourself professionally in all interactions related to the Platform. You will not: harass, threaten, or impersonate any guest, service provider, or Arryva employee; violate any applicable laws, regulations, HOA rules, or Platform policies; infringe on the intellectual property or privacy rights of others; use the Platform to distribute spam or unauthorized solicitations; circumvent Platform fees by completing bookings off-platform; use automated scraping tools on the Platform; or assist others in any of the foregoing activities. Arryva may suspend or terminate your account for violations of this section.

6.8 Liens & Legal Encumbrances

You are responsible for keeping all listed properties free of liens, judgments, or creditor actions that may impact Arryva's ability to perform Services. If Arryva receives demands, court orders, or legal notices related to your property or rental activities, Arryva may place a hold on your Payout or suspend Services pending resolution.

7. Fees & Payments

7.1 Platform Fee

Arryva charges a Platform Fee of 9.9% of all non-tax rental revenue, including base rates, mandatory guest fees, and optional fees paid by guests. Third-party booking channel fees paid to platforms such as Airbnb or Vrbo are not included in the Platform Fee calculation. Arryva's guest service fees charged on direct bookings are also excluded from this calculation.

7.2 Software Fee

In addition to the Platform Fee, each property is subject to a software access fee of $59.00 per property per month. This fee covers access to the Arryva Partner Portal, reporting tools, listing management software, channel manager (Hostaway), dynamic pricing engine (PriceLabs), and associated technology infrastructure. Smart home technology subscriptions (noise monitoring, security cameras) are billed separately. The software fee begins upon the earlier of: (a) completion of an onboarding call, (b) commencement of self-onboarding, or (c) request for listing creation.

7.3 Third-Party Channel Adjustments

For properties distributed on Third-Party Channels, Arryva may apply adjusted rates to account for that channel's marketing fees and merchant processing costs, not to exceed that platform's standard published fees. Direct bookings made through Arryva's platform or website will not be subject to such adjustments.

7.4 Fee Schedule

Fee TypeAmountWhen Charged
Platform Commission9.9% of rental revenue (excl. taxes)Invoiced 5th of following month; auto-collected 15th
Software Access Fee$59/property/monthInvoiced 5th of following month; auto-collected 15th
Custom Website (optional)$100/monthMonthly, if elected
Smart Home TechnologyBilled separatelyPer subscription
Early Termination FeeNoneN/A — month-to-month, cancel anytime
Returned Payment / NSF Fee$100.00 per occurrenceUpon each failed ACH or returned payment
Late Fee$25.00Applied on the 21st if balance unpaid
Late Interest1.5%/month (18% per annum)Accrues daily from due date on past-due balance

7.5 Insufficient Funds

If booking revenue from a given channel is insufficient to cover the full Platform Fee owed, Arryva will invoice you for the balance, which is due within 15 days of invoice. Arryva reserves the right to offset any amounts owed against future Payouts or to suspend Services for non-payment.

8. Payouts & 90-Day Revenue Guarantee

8.1 90-Day Revenue Guarantee

Our Commitment to You

If your property does not generate more gross rental revenue in its first 90 days under Arryva management than it generated in the 90-day period immediately preceding your start date with Arryva, we will refund 100% of the Platform Fees and Software Fees paid during that 90-day period. No questions asked.

How it works: To establish your baseline, you will provide Arryva with documentation of your gross rental revenue for the 90-day period immediately prior to your onboarding start date (booking statements, platform payouts, or equivalent records). At the end of your first 90 days with Arryva, your gross rental revenue will be compared to that baseline. If your Arryva-period revenue does not exceed your baseline revenue, you are entitled to a full refund of all fees paid to Arryva during the 90-day guarantee period.

Conditions and exclusions: The 90-Day Revenue Guarantee applies to properties that (a) complete onboarding and go live on all Arryva-managed channels within 14 days of signing, (b) maintain minimum property standards throughout the period, (c) do not set Absolute Minimum Rates that materially constrain Arryva's pricing engine below market rates, and (d) do not block significant portions of the calendar for personal use during the guarantee period. The guarantee does not apply to properties that were not actively rented during the 90-day baseline period, newly constructed or recently acquired properties with no rental history, or properties affected by force majeure events, government-mandated closures, or catastrophic damage during the guarantee period.

To claim a refund: Submit a written refund request to guarantee@arryva.com within 30 days after the end of your 90-day guarantee period, along with your baseline revenue documentation. Arryva will review and process all valid claims within 15 business days.

8.2 Fees & Payment Collection

Arryva does not collect or hold your rental revenue. All booking revenue flows directly to your accounts through the applicable third-party channels (Airbnb, Vrbo, direct booking platforms, etc.) on each platform's standard payout schedule. You retain full control of your revenue at all times.

Monthly Invoicing: On the 5th of each month, Arryva will issue an invoice for all Platform Fees and Software Fees accrued during the prior calendar month. The invoice will itemize gross rental revenue processed through Arryva-managed channels, the applicable 9.9% Platform Fee, and the $59.00/property/month Software Fee.

Payment Due Date: All invoiced amounts are due on the 15th of the month in which the invoice is issued (10 days from invoice date).

Payment Authorization: By signing up for Arryva's services, you authorize Arryva to automatically debit your payment method on file — via ACH bank transfer or credit card — for the full invoice amount on the 15th of each month. You are required to maintain a valid ACH authorization or credit card on file at all times as a condition of continued service. Arryva will notify you of each charge at least 3 business days in advance via the invoice issued on the 5th.

Failed Payments & Returned Items: If a payment attempt fails on the 15th, Arryva will retry on the 17th and 20th. Each failed ACH transaction or returned payment — including insufficient funds (NSF), unauthorized returns, or invalid account information — will incur a $100.00 returned payment fee per occurrence, charged immediately upon the failed attempt. This fee applies whether the failure occurs on the initial attempt or any retry. You are responsible for ensuring sufficient funds are available and that your payment information remains current.

Late Fees & Interest: Any balance not received in full by the 20th of the month is considered past due. Past-due balances accrue a late fee of $25.00 on the first day past due (the 21st), plus interest at the rate of 1.5% per month (18% per annum) on the outstanding balance, compounding monthly from the due date until paid in full. Arryva reserves the right to apply any partial payment first to accrued interest and fees, then to the principal balance.

Suspension & Termination for Non-Payment: If payment is not received by the 20th of the month, Arryva reserves the right to immediately suspend all Services — including guest communications, booking management, and listing distribution — until the outstanding balance, including all late fees and interest, is paid in full. Arryva is not liable for any lost revenue, cancelled bookings, negative reviews, or other damages resulting from a service suspension due to non-payment. Accounts with an unpaid balance exceeding 30 days past due may be subject to termination at Arryva's sole discretion. All outstanding fees, late charges, and accrued interest remain due and collectible following termination.

Collections: If any amount remains unpaid after 45 days past the due date, Arryva reserves the right to refer the account to a third-party collections agency or pursue legal action to recover the outstanding balance. You agree to pay all reasonable costs of collection, including attorney's fees and court costs, to the extent permitted by applicable law. Arryva may report delinquent accounts to credit reporting agencies.

Disputed Invoices: If you believe an invoice contains an error, you must notify Arryva in writing at billing@arryva.com within 10 days of invoice receipt. Undisputed portions of any invoice remain due on the standard payment date regardless of any open dispute. Arryva will investigate and resolve billing disputes within 15 business days. Initiating a payment dispute or chargeback through your bank or credit card issuer for amounts that are not genuinely in dispute constitutes a material breach of these Terms and may result in immediate service termination.

9. Extended Stays & Tenant Laws

Important Notice Regarding Extended Stays

Arryva's platform is designed to assist with short-term rental operations. If a guest's stay extends to 28 days or more, that guest may qualify as a "tenant" under the laws of your state or jurisdiction, with significantly different rights and legal protections than a short-term guest.

Every U.S. state has distinct laws governing tenants, including eviction procedures, required notice periods, security deposit rules, habitability requirements, and tenant rights. As a SaaS technology company and virtual service provider, Arryva is not a licensed property manager and does not assume responsibility for knowledge of, compliance with, or guidance on state-specific tenant laws.

For any extended stay (28+ days), you, as the property owner, are responsible for:

Arryva will provide all reasonably available support and communication assistance during extended stays as a facilitation resource. However, judicial proceedings, eviction actions, and all related legal matters remain exclusively your responsibility.

10. Marketing, Listings & Booking

10.1 Listing Authorization

By adding a property to the Platform, you grant Arryva a non-exclusive, worldwide license to use, reproduce, and display your property information, photographs, and listing content for the purpose of distributing, marketing, and promoting your property on the Platform and through Third-Party Channels.

10.2 Exclusive Channel Option

Unless you elect otherwise in your onboarding agreement, you agree that Arryva will serve as your exclusive marketing and booking platform during the term of your agreement, meaning you will not independently list or advertise the same property through other channels not managed through the Platform. This exclusivity is designed to prevent double bookings and ensure optimized distribution strategy.

10.3 Pricing Authority

Arryva's revenue management tools will recommend and implement pricing on your behalf based on market data and demand signals. You may set an Absolute Minimum Rate for your property that Arryva's pricing engine will not go below. Except as expressly provided in Section 8.1 (90-Day Revenue Guarantee), Arryva does not guarantee that recommended pricing will achieve any particular occupancy or revenue outcome.

10.4 Bookings

Guest bookings facilitated through the Platform are subject to Arryva's standard guest rental agreement and your property-specific rules and requirements. You agree to honor all confirmed bookings made through Arryva-managed channels. Cancellations initiated by you will be treated as Owner Cancellations and may result in guest refunds, relocation costs, and/or review impacts, all at your expense.

10.5 Rates on Third-Party Channels

Arryva may adjust listed rates on Third-Party Channels to account for that platform's standard marketing and service fees. These adjustments do not affect the Owner's revenue calculation. Arryva does not control and is not responsible for fees charged by Third-Party Channels to guests.

11. Guest Relations

Arryva facilitates guest communications, screening, and reception services as part of the Platform's service offering. Arryva does not guarantee guest identity, behavior, or compliance with property rules. You acknowledge that, despite screening efforts, incidents may occur, and you accept all risks associated with renting your property to guests. Arryva is not responsible for guest conduct, property damage, theft, or any claims arising from a guest's stay. You are encouraged to maintain appropriate insurance and take reasonable precautions to protect your property and personal belongings.

12. Term & Termination

12.1 Term

These Terms are effective from the date you access or use the Platform and continue until your account is terminated by either party.

12.2 Termination by Owner

You may terminate your use of the Platform for any or all of your properties by providing written notice to partners@arryva.com. Termination is effective 30 days following Arryva's receipt of your notice. These Terms continue to apply to all confirmed bookings that exist at the time of notice and remain in effect until all such bookings are completed.

12.3 No Early Termination Fee

Arryva operates on a month-to-month basis with no early termination fees. You may cancel at any time by providing written notice to partners@arryva.com. No penalties, cancellation charges, or early termination fees will be assessed. Termination is effective 30 days following Arryva's receipt of your notice, and these Terms continue to apply to all confirmed bookings that exist at the time of notice until those bookings are completed.

12.4 Termination by Arryva

Arryva may suspend or terminate your access to the Platform or any Service at any time, with or without cause and with or without prior notice, at Arryva's sole discretion. Reasons may include but are not limited to: violation of these Terms, conduct harmful to guests or Arryva, non-payment of fees, property standards failures, or regulatory requirements. If termination is due to your breach, existing bookings may be treated as Owner Cancellations.

12.5 Effect of Termination

Upon termination, your right to access the Platform ceases. Arryva will issue a final invoice on the 5th of the month following your last active month, covering all Fees accrued through your termination date. That invoice will be collected via your payment method on file on the 15th per standard billing terms. Any active bookings at the time of termination will be completed per the existing guest agreements. Provisions of these Terms that by their nature should survive termination will do so, including Sections 2, 6, 13, 15, 16, and 17.

13. Intellectual Property

The Platform, including all software, code, design, text, graphics, interfaces, data compilations, algorithms, and proprietary methodologies, is owned by Arryva and protected by copyright, trademark, trade secret, and other applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your authorized rental management purposes during the term of these Terms. You may not copy, reverse engineer, decompile, modify, sublicense, or distribute any part of the Platform without Arryva's prior written consent.

You retain ownership of your property information, photographs, and listing content. By providing content to Arryva, you grant Arryva a license to use that content as described in Section 10.1.

14. Privacy & Data

Arryva collects and processes personal information in accordance with its Privacy Policy, available at www.arryva.com/privacy, which is incorporated by reference into these Terms. By using the Platform, you consent to the data practices described in the Privacy Policy. Arryva uses collected data to provide and improve the Platform, process payments, facilitate bookings, conduct analytics, and comply with legal obligations. Arryva does not sell personal data to third parties for their independent marketing purposes.

15. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARRYVA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ARRYVA DOES NOT WARRANT THAT: (A) THE PLATFORM WILL OPERATE WITHOUT INTERRUPTION OR ERROR; (B) ANY PARTICULAR REVENUE, OCCUPANCY RATE, OR RENTAL OUTCOME WILL BE ACHIEVED; (C) GUEST SCREENING WILL PREVENT ALL INCIDENTS; (D) LISTING DISTRIBUTION WILL ACHIEVE ANY PARTICULAR REACH OR VISIBILITY; OR (E) PRICING RECOMMENDATIONS WILL RESULT IN OPTIMAL PERFORMANCE.

ARRYVA IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF ANY THIRD-PARTY CHANNEL, SERVICE PROVIDER, GUEST, OR OTHER THIRD PARTY.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARRYVA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR SERVICES, EVEN IF ARRYVA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, ARRYVA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL PLATFORM FEES PAID BY YOU TO ARRYVA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, ARRYVA'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

17. Dispute Resolution & Arbitration Key Section

Binding Arbitration, Class Action Waiver & Jury Trial Waiver

Please read this section carefully. It affects your legal rights and requires you to resolve most disputes through binding arbitration rather than through court proceedings.

17.1 Informal Resolution

Before initiating any formal dispute, you agree to first contact Arryva at legal@arryva.com and provide a written description of the dispute, your contact information, and the relief you are seeking. The parties will attempt to resolve the dispute informally within 30 days of Arryva's receipt of your notice.

17.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer or Commercial Arbitration Rules, as applicable. The arbitration shall be conducted on an individual basis and shall take place in the county in which you reside or, if a business, in your principal place of business, or remotely by mutual agreement. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17.3 Class Action Waiver

YOU AND ARRYVA EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND ARRYVA EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.

17.4 Exceptions

Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm. Claims related to Arryva's intellectual property rights are also exempt from the arbitration requirement.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Arryva's State of Incorporation], without regard to its conflict of law provisions. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in [Arryva's Principal Place of Business] for resolution of such disputes.

19. Modifications to These Terms

Arryva reserves the right to modify these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on the Platform and updating the Effective Date. We may also notify you via email or in-platform notification for significant changes. Your continued use of the Platform following notification of changes constitutes your acceptance of the updated Terms. If you do not agree to a modification, your sole remedy is to stop using the Platform and terminate your account. Any policies or operational standards introduced by Arryva from time to time are incorporated by reference into these Terms.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements or addenda you execute with Arryva, constitute the entire agreement between you and Arryva with respect to the Platform and Services and supersede all prior negotiations, agreements, representations, and understandings.

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

20.3 Waiver

Arryva's failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Arryva to be effective.

20.4 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and Arryva. You have no authority to bind Arryva to any obligation, and Arryva has no authority to act as your legal agent.

20.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without Arryva's prior written consent. Arryva may assign these Terms or any of its rights hereunder without restriction.

20.6 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, government actions, internet or utility outages, pandemics, or natural disasters.

20.7 Contact

For questions about these Terms, contact:
Arryva, Inc.
Email: legal@arryva.com
Website: www.arryva.com

By accessing or using the Arryva platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: March 2026 | Arryva, Inc. — All Rights Reserved