Privacy Policy
Arryva, Inc. is a technology company incorporated in the State of Michigan. We operate a software-as-a-service (SaaS) platform that provides short-term rental (STR) property owners and managers with tools for listing optimization, booking coordination, guest communication, revenue management, and related services.
Arryva is a technology platform — not a licensed real estate broker or property management company. Our platform connects property owners with tools, workflows, and integrations to manage their own rental properties.
Contact: Arryva, Inc. | legal@arryva.com
When you create an account, use our platform, or communicate with us, we may collect:
When you use our platform, we automatically collect certain technical information, including:
We may receive information about you from third-party services you connect to Arryva, such as:
We use the information we collect for the following purposes:
| Purpose | Examples |
|---|---|
| Providing Our Services | Operating your account, managing listings, processing bookings, facilitating payments, and delivering platform features. |
| Communications | Sending account notifications, service updates, billing receipts, and support responses. |
| Marketing | Sending promotional emails, product announcements, and offers (you may opt out at any time). |
| Analytics & Improvement | Understanding how users interact with Arryva to improve features, fix bugs, and develop new services. |
| Security & Fraud Prevention | Detecting and preventing unauthorized access, fraudulent activity, and policy violations. |
| Legal Compliance | Meeting our legal obligations, responding to lawful requests, and enforcing our Terms of Service. |
Arryva does not sell your personal information. We may share your information in the following circumstances:
We share information with trusted third-party vendors who perform services on our behalf, including payment processing (Stripe), cloud hosting, analytics, email delivery, and customer support tools. These providers are contractually obligated to protect your information and may only use it to perform services for us.
If you connect your Arryva account to third-party platforms (e.g., Airbnb, Vrbo), information necessary to operate those integrations will be shared with those platforms per their own privacy policies. You control which integrations you authorize.
If Arryva is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Arryva, our users, or the public.
We may share your information with other parties when you give us explicit consent to do so.
Arryva uses cookies and similar technologies (pixel tags, web beacons, local storage) to operate and improve our platform. These technologies help us:
| Type | Purpose |
|---|---|
| Essential | Required for the platform to function. Cannot be disabled. |
| Performance | Help us understand how users interact with the platform (e.g., Google Analytics). |
| Functional | Remember your preferences and personalize your experience. |
| Marketing | Used to deliver relevant advertisements and track campaign effectiveness. |
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.
We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain certain information for longer periods to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business purposes.
When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it by law or for the purposes described above.
We take reasonable and appropriate technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Depending on your location and applicable law, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at legal@arryva.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Arryva's platform is intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us at legal@arryva.com.
Our platform may contain links to third-party websites, services, or integrations that are not operated by Arryva. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with Arryva. We are not responsible for the privacy practices of third parties.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
To submit a California privacy request, contact us at legal@arryva.com or write to us at the address in Section 13. You may designate an authorized agent to submit requests on your behalf.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of Arryva after changes become effective constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
| Contact Method | Details |
|---|---|
| legal@arryva.com | |
| Entity | Arryva, Inc. — A Ciullo Company |
| Website | www.arryva.com |
We will respond to all legitimate inquiries within 30 days.
This section explains how Arryva, Inc. collects and uses information about you in relation to its text message marketing program (the "Messaging Service").
We collect various information from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect information about you using cookies or similar technologies to enable personalization of your experience on the Messaging Service.
We use your information to deliver, analyze, maintain, and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances: (i) with service providers who help us provide the Messaging Service; (ii) as required by law or legal process; (iii) to enforce a contract with us; (iv) to protect our rights, privacy, safety, or property and/or that of our affiliates, you or others.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No online activity can be guaranteed to be 100% secure. We do not accept liability for unintentional disclosure.
We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations.
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
If you sign up to receive text messages from us, we will not sell Personal Information collected specifically in connection with such service, including your mobile telephone number or consent data, to any third party, and we will not share such Personal Information with any third party for cross-context behavioral advertising or targeted advertising purposes.