1. Who We Are

Arryva, Inc. is a technology company incorporated in the State of Michigan. We operate a software-as-a-service (SaaS) platform that provides short-term rental (STR) property owners and managers with tools for listing optimization, booking coordination, guest communication, revenue management, and related services.

Arryva is a technology platform — not a licensed real estate broker or property management company. Our platform connects property owners with tools, workflows, and integrations to manage their own rental properties.

Contact: Arryva, Inc.  |  legal@arryva.com

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, use our platform, or communicate with us, we may collect:

• Account Information: Name, email address, phone number, and password.
• Property Information: Property addresses, listing descriptions, photos, pricing, availability, and rental history you provide.
• Payment Information: Billing address and payment method details. Payment card data is processed by our third-party payment processors (e.g., Stripe) and is not stored on Arryva's servers.
• Identity Verification: Where required, government-issued ID or business documentation.
• Communications: Messages, support tickets, feedback, and survey responses you send to us.

2.2 Information Collected Automatically

When you use our platform, we automatically collect certain technical information, including:

• Usage Data: Pages visited, features used, clicks, session duration, and actions taken within the platform.
• Device & Browser Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Log Data: Server logs, error reports, and API request details.
• Location Data: Approximate geographic location derived from your IP address.

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to Arryva, such as:

• Short-term rental platforms (Airbnb, Vrbo, Booking.com) when you authorize integrations.
• Payment processors, financial institutions, and identity verification providers.
• Analytics and advertising partners.
• Publicly available sources (e.g., property records).

3. How We Use Your Information

We use the information we collect for the following purposes:

4. How We Share Your Information

Arryva does not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party vendors who perform services on our behalf, including payment processing (Stripe), cloud hosting, analytics, email delivery, and customer support tools. These providers are contractually obligated to protect your information and may only use it to perform services for us.

4.2 Platform Integrations

If you connect your Arryva account to third-party platforms (e.g., Airbnb, Vrbo), information necessary to operate those integrations will be shared with those platforms per their own privacy policies. You control which integrations you authorize.

4.3 Business Transfers

If Arryva is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Arryva, our users, or the public.

4.5 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

5. Cookies & Tracking Technologies

Arryva uses cookies and similar technologies (pixel tags, web beacons, local storage) to operate and improve our platform. These technologies help us:

• Keep you logged in to your account.
• Remember your preferences and settings.
• Analyze platform usage and performance.
• Deliver relevant marketing content.

Types of Cookies We Use

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain certain information for longer periods to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business purposes.

When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it by law or for the purposes described above.

7. Data Security

We take reasonable and appropriate technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest.
• Access controls limiting data access to authorized personnel only.
• Regular security assessments and monitoring.
• Third-party payment processing through PCI-DSS compliant providers.

8. Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Portability: Request that we provide your data in a structured, machine-readable format.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Restriction: Request that we limit the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at legal@arryva.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Children's Privacy

Arryva's platform is intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us at legal@arryva.com.

10. Third-Party Links & Services

Our platform may contain links to third-party websites, services, or integrations that are not operated by Arryva. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with Arryva. We are not responsible for the privacy practices of third parties.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: The categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: Arryva does not sell personal information. We do not share personal information with third parties for cross-context behavioral advertising without your consent.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a California privacy request, contact us at legal@arryva.com or write to us at the address in Section 13. You may designate an authorized agent to submit requests on your behalf.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Notify you by email or through a notice on our platform.
• Where required by law, obtain your consent to the updated terms.

We encourage you to review this Privacy Policy periodically. Your continued use of Arryva after changes become effective constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

We will respond to all legitimate inquiries within 30 days.